# ClockwiseMD
> Take the complexity out of delivering on-demand care with integrated EMR & Practice Management software solutions built specifically for urgent care.

Canonical page: https://marketplace.redroute.com/partners/clockwisemd
Marketplace: RedRoute
Last updated: 2025-12-15
Logo: https://assets.partnerfleet.app/lkvq1on58c1deiw2tpr0zbbu4gqt

## At a glance
- Filters: Healthcare Partners
- Website: [www.clockwisemd.com](https://www.clockwisemd.com)

## Call to actions
- **Contact Us** — submit the contact form on https://marketplace.redroute.com/partners/clockwisemd

## About
Flip revolutionizes patient check-in by seamlessly integrating with ClockwiseMD to deliver real-time updates and automated voice-driven interactions. Key benefits include:Real-time data retrieval for accurate wait times and visit optionsUnified waitlist management across web, mobile, and phoneStreamlined workflows that reduce administrative burdensThis precise and efficient solution helps clinics focus more on patient care and less on manual processes, ensuring both operational excellence and enhanced patient satisfaction.

## Services
- **Automated Phone Check-In** — This service automates the phone check-in process by leveraging real-time data from ClockwiseMD. It reduces wait times, minimizes manual errors, and ensures patients are guided to the best available visit option swiftly.
- **Unified Waitlist Integration** — Our unified waitlist service consolidates web, mobile, and phone entries into one centralized system. This integration simplifies patient flow management, enhances communication across channels, and optimizes clinic operations.
- **Real-Time Queue Monitoring** — The real-time queue monitoring service provides up-to-the-minute updates on patient wait times and visit reasons. It empowers clinics with the data needed to improve response times and allocate resources efficiently.

## Features
- **Real-Time Data Integration** — Flip connects directly with the Experity/ClockwiseMD system to fetch current wait times and visit types instantly. This seamless integration ensures that patients receive accurate, up-to-date information when they call in.
- **Unified Waitlist Management** — With Flip, clinics benefit from a single, consolidated waitlist that spans web, mobile, and phone entry points. This feature streamlines patient flow and reduces administrative overhead by centralizing patient data.
- **Automated Patient Check-In** — Flip automates the check-in process over the phone by offering the best available visit options based on real-time data. This automation reduces wait times for patients and optimizes operational efficiency for clinics.

## Resources
- [Introduction to Flip: A Step-by-Step Guide](https://www.clockwisemd.com/resources/flip-guide) — Learn the fundamentals of integrating Flip with ClockwiseMD, from setting up real-time data feeds to managing patient check-in efficiently.
- [Flip Integration Webinar](https://www.clockwisemd.com/resources/flip-webinar) — Join our experts as they demonstrate how Flip streamlines patient check-in and unifies waitlist management across multiple channels.
- [Enhancing Clinic Efficiency with Flip](https://www.clockwisemd.com/resources/flip-whitepaper) — Explore the technical advantages and workflow improvements offered by Flip, and discover how it transforms patient engagement and clinic operations.

## FAQs
### What is Flip and how does it integrate with ClockwiseMD?
Flip is the voice interface layer for ClockwiseMD queues. It integrates with the Experity/ClockwiseMD system to check current wait times and visit types and complete patient check-in over the phone.

### How does Flip determine wait times and available visit options?
When a patient calls, Flip accesses the current wait times and visit types from the integrated system, then offers the best available visit options based on this real-time information.

### Can patients use Flip from different devices?
Yes, clinics benefit from a unified waitlist, as Flip works seamlessly across web, mobile, and phone entry points, ensuring a consistent experience for all patients.

### How does Flip improve clinic workflows?
By automating the check-in process and offering real-time information, Flip reduces administrative workload, minimizes wait times, and helps streamline patient flow, ultimately improving clinic efficiency.

### Is Flip suitable for urgent care or other healthcare settings?
Flip is designed to complement ClockwiseMD's solutions, making it ideal for urgent care and similar on-demand healthcare settings where efficient patient processing is crucial.