# Hark
> The CX channel your customers and agents will love.

Canonical page: https://marketplace.redroute.com/partners/hark
Marketplace: RedRoute
Last updated: 2025-12-11
Logo: https://assets.partnerfleet.app/vycypm60fdaxmd6qc2gi4rwbct2x

## At a glance
- Categories: [Video](https://marketplace.redroute.com/t/categories/video)
- Filters: Technology Partners

## Call to actions
- [Learn More](https://www.sendhark.com/contact)
- **Get Started** — submit the contact form on https://marketplace.redroute.com/partners/hark

## About
Make the authentication process frictionless and bring video to life as the first step in the CX journey. Your customers will thank you!

## Features
- **See your customers POV!** — Your customers are prompted to record a video (or audio message) to describe what they need help with, have questions about, or leave overall feedback!
- **First of its kind tracking** — After submission, your customers will receive a link to “track their request”. This allows them transparency into when they will hear back from your team and mitigate following up through another channel.
- **Solve out the request!** — Hark collects all relevant information for your team to thoughtfully solve out a customer’s ticket and get them the help they need. Remember, Hark integrates into your current Help Desk!