# Manhattan Omni
> Transform your business with Manhattan's innovative retail and supply chain software solutions. Streamline operations, increase efficiency, and boost revenue.

Canonical page: https://marketplace.redroute.com/partners/manhattan-omni-c46151d5-1196-44b9-8af5-40143fa43ae5
Marketplace: RedRoute
Last updated: 2025-12-15
Logo: https://assets.partnerfleet.app/9fplh3fq033bpeesypywkzopsaie

## At a glance
- Categories: [Order Management Systems](https://marketplace.redroute.com/t/categories/order-management-system)
- Filters: Technology Partners
- Website: [www.manh.com](https://www.manh.com/)

## Call to actions
- **Contact Us** — submit the contact form on https://marketplace.redroute.com/partners/manhattan-omni-c46151d5-1196-44b9-8af5-40143fa43ae5

## About
Manhattan Omni and Flip provide a robust solution for managing complex order workflows. Manhattan Omni serves as the centralized platform for order processing, fulfillment, and post-purchase activities, ensuring accurate tracking and efficient operations. Meanwhile, Flip, an AI voice layer, handles customer inquiries with precision by capturing call details and integrating outcomes into the system. This integration minimizes manual intervention and maintains data integrity across the entire process.

## Services
- **Order Management and Fulfillment** — Integrate every step of the order lifecycle with automated processing and real-time tracking. Enjoy enhanced accuracy and timely delivery, reducing operational costs while boosting customer satisfaction.
- **AI-Driven Customer Support** — Utilize Flip, our AI-powered voice assistant, to handle customer calls efficiently. It captures inquiries, resolves routine issues, and integrates outcomes into backend workflows, easing team workloads and enhancing service quality.
- **Workflow Automation and Integration** — Streamline processes by connecting disparate systems into a unified workflow. Automated ticketing and data sharing reduce friction and ensure data integrity, driving faster issue resolution and improved operational performance.

## Features
- **Integrated Order Management** — Centralize order processing, fulfillment, and post-purchase workflows with a unified platform that ensures real-time tracking and seamless order resolution.
- **AI-Powered Voice Assistance** — Leverage Flip, an advanced AI voice layer that efficiently handles inbound customer calls, captures call intents, and integrates structured outcomes into backend workflows for rapid issue resolution.
- **Seamless Workflow Integration** — Benefit from an architecture that unifies commerce operations, reducing friction by automating routine inquiries and ensuring that the order management system remains the authoritative source for order status.

## Resources
- [Optimizing Order Management with Manhattan Omni](https://www.manh.com/resources/optimizing-order-management) — A detailed whitepaper outlining how Manhattan Omni streamlines order processing and fulfillment, reducing errors and enhancing efficiency.
- [Leveraging AI Voice Assistance with Flip](https://www.manh.com/resources/ai-voice-assistance) — Join our webinar to learn how Flip integrates AI-driven voice capabilities to reduce phone friction and improve customer interactions.
- [Seamless Workflow Integration Guide](https://www.manh.com/resources/workflow-integration-guide) — This guide explains how to integrate disparate systems into a unified workflow, ensuring that order management remains the single source of truth.

## FAQs
### How does Manhattan Active Omni streamline order management?
Manhattan Active Omni centralizes order processing, fulfillment, and post-purchase workflows, ensuring that every order is accurately tracked and efficiently processed.

### What is Flip and how does it enhance customer service?
Flip is an AI voice layer built to handle inbound customer calls. It captures call reasons, resolves simple requests, and integrates with Manhattan Omni workflows, reducing the workload on service teams.

### How does Flip reduce phone friction in order support?
By efficiently handling routine queries and structuring call outcomes into the omni-channel system, Flip minimizes wait times and errors, ensuring smoother customer experiences.

### Can these solutions integrate with existing retail and supply chain systems?
Yes, Manhattan Active Omni is designed to unite various aspects of commerce operations, making it adaptable to diverse retail and supply chain environments.

### Who can benefit from adopting Manhattan Omni and Flip?
Any business with complex order management needs—especially those in retail and supply chain industries—can benefit from the enhanced efficiency and reliability these solutions offer.