Microsoft Dataverse
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
Description
Microsoft Dataverse integrated with Flip delivers a robust solution that centralizes structured data and incorporates real-time conversational insights. This approach enables precise workflow automations, secure data management, and seamless system connectivity. Organizations benefit from automated triggers that streamline follow-ups, case management, and CRM updates, ensuring efficient and scalable business processes.
Services
Conversational Data Capture
Capture high-value voice interaction data including call transcripts, intents, and outcomes. This service transforms everyday calls into structured insights, enhancing decision-making and customer engagement.
Integrated Workflow Automation
Automatically trigger follow-ups, CRM updates, case creation, and internal alerts from Flip-generated events. Streamline your business processes with seamless integration into Microsoft Dataverse.
Secure Data Management & Governance
Benefit from enterprise-grade security with robust compliance controls. This service ensures that all conversational and structured data is safely managed, monitored, and governed within Dataverse.
Features
Seamless Data Integration
Flip streams high-value conversational data—including call transcripts and detected intents—directly into Microsoft Dataverse, ensuring real-time capture and integration of business communications.
Automated Workflow Triggers
Leverage Flip-generated events to automatically trigger Power Automate flows, update CRM records, create cases, or send internal alerts, streamlining processes without the need for custom infrastructure.
Enterprise-Grade Security & Governance
Microsoft Dataverse provides robust compliance and governance controls to securely manage both structured business data and conversational inputs, ensuring that your data remains protected.
Resources
FAQ
Microsoft Dataverse acts as a centralized system of record for structured business data, while Flip streams high-signal conversational data—such as call transcripts and detected intents—directly into Dataverse tables. This integration enables seamless workflow automation across various business processes.
The integration allows organizations to turn phone call interactions into automated workflows. For example, Flip-generated events can trigger follow-ups, case creation, CRM updates, or internal alerts, making operations more efficient and reducing the need for custom infrastructure.
Data such as call transcripts, detected intents, dispositions, and outcomes are streamed from Flip into Dataverse. This provides a rich, structured data set that can be used to trigger automation and power further analytical and operational processes.
Yes, data is securely managed within Microsoft Dataverse, which is built with enterprise-grade compliance and governance. This security ensures that conversational data streamed from Flip remains protected throughout its lifecycle.
No custom infrastructure is required. The integration leverages the existing Microsoft Power Platform ecosystem, allowing you to implement automated workflows using Flip’s conversational data directly within your Dataverse environment.