# POMS
> POMS Corporation home of Manufacturing Exeuction System POMSnet Aquila MES for Pharma & Biotech. Industry leading MES web-based & cloud-based software.

Canonical page: https://marketplace.redroute.com/partners/poms
Marketplace: RedRoute
Last updated: 2025-12-15
Logo: https://assets.partnerfleet.app/xx6gfqxcbqyrkk2xoddc90qazqay

## At a glance
- Categories: [Order Management Systems](https://marketplace.redroute.com/t/categories/order-management-system)
- Filters: Technology Partners
- Website: [www.poms.com](https://www.poms.com/)

## Call to actions
- **Contact Us** — submit the contact form on https://marketplace.redroute.com/partners/poms

## About
POMS provides robust back-end order management that enhances order and fulfillment workflows, reducing manual oversight and ensuring operational accuracy. Flip complements this system by intercepting customer calls related to order status, shipping delays, and returns, and automatically routing these inquiries for prompt resolution. This integrated approach streamlines processes and delivers efficient, consistent responses to customer needs.

## Services
- **MES Implementation & Support** — Experience a seamless MES implementation with expert guidance, comprehensive training, and 24/7 support. Our dedicated team ensures a rapid, compliant deployment that minimizes downtime and boosts operational efficiency.
- **Automated Customer Call Routing** — Benefit from Flip's intelligent call management service that automatically intercepts and resolves common queries. This service reduces manual intervention and seamlessly routes complex requests to the appropriate fulfillment teams.
- **Workflow Integration & Optimization** — Optimize your entire order fulfillment process with our integrated solution that bridges customer interactions and back-end operations. Enhance accuracy, reduce phone triage, and ensure a smooth, responsive workflow.

## Features
- **Automated Order Workflows** — POMS powers streamlined order and fulfillment workflows behind the scenes, significantly reducing manual intervention and improving operational accuracy.
- **Intelligent Call Management** — Flip intercepts inbound customer calls, automatically resolving common queries and seamlessly routing structured requests to POMS when further fulfillment action is required.
- **Seamless System Integration** — The integration of POMS with Flip bridges customer-facing interactions and back-end process management, ensuring rapid responses, reduced phone triage, and a smooth operational workflow.

## Resources
- [Pharma MES Berlin: The 5 Events We Can’t Wait For](https://www.poms.com/) — Discover key sessions and networking opportunities at Pharma MES Berlin to gather industry insights and expand your professional network.
- [SAP Interfaces](https://www.poms.com/) — Learn how SAP interfaces connect with MES systems for improved integration and streamlined manufacturing operations.
- [Key Life Sciences MES Selection Criteria](https://www.poms.com/) — Explore a detailed whitepaper outlining essential criteria for selecting an MES solution tailored to the life sciences industry.

## FAQs
### What is POMS and what does it do?
POMS is a purpose-built manufacturing execution system (MES) that manages order and fulfillment workflows behind the scenes, ensuring operational accuracy and efficiency in processes such as order status, shipping, and returns.

### How does Flip integrate with POMS?
Flip operates at the customer-facing layer by intercepting inbound calls about order status, shipping delays, or returns. It automatically resolves common questions and routes structured requests to POMS when fulfillment action is required.

### What benefits can customers expect from this integration?
Customers benefit from faster, more accurate responses and reduced manual intervention, allowing operations teams to focus on execution while ensuring that order-related issues are handled efficiently.

### How does the system improve order management?
By automating routine responses and seamlessly routing more complex requests to fulfillment teams, the integrated solution minimizes manual interventions, boosts accuracy, and accelerates overall order management processes.

### Who is responsible for managing orders and handling customer calls?
POMS is responsible for managing the orders and fulfillment workflows in the background, while Flip handles the customer-facing, order-related calls.