RevSpring
RevSpring is a leader in patient & consumer financial engagment accelerating cash flow, improving consumer satisfaction and strengthening client relationships.
Description
RevSpring’s Flip offers a comprehensive voice front end solution that streamlines billing communications for both patients and providers. By securely authenticating patient identities, retrieving up-to-date billing information, and delivering personalized SMS payment links, Flip enhances operational efficiency while reducing call volumes. Its automated processes ensure accurate payment scheduling and seamless escalation of complex inquiries, resulting in improved financial analytics and patient satisfaction.
Services
Secure Patient Verification
Flip ensures secure authentication of each patient, validating identities to safeguard sensitive billing information while delivering accurate details in real time.
Real-Time Payment Information
Flip retrieves up-to-date billing data, conveying current balances, due dates, and personalized offers instantly. This service empowers patients to manage their financial obligations effectively.
Automated Payment Facilitation
Flip streamlines the payment process by distributing SMS payment links and enabling customized payment plan setups. It also escalates complex issues to ensure prompt resolution.
Features
Secure Patient Authentication
Flip verifies patient identity with robust security protocols, ensuring that only authorized individuals access sensitive billing details. This reduces fraud risk and protects both patients and providers.
Real-Time Billing Information
By integrating directly with RevSpring’s systems, Flip retrieves up-to-date account balances, due dates, and available offers. This real-time data delivery smooths the billing inquiry process and enhances financial transparency for patients.
Automated Payment Link Distribution and Escalation
Flip automatically sends personalized payment links via SMS, streamlining the payment process. It also enables patients to set up tailored payment plans and escalates complex issues, ensuring timely resolution and reducing the workload on billing staff.
Resources
FAQ
Flip is RevSpring’s voice front end for billing. It handles patient calls regarding their bills by authenticating them, retrieving billing details, and providing personalized payment options.
When a patient calls about their bill, Flip first verifies their identity securely, ensuring that only the right person can access their billing information.
After authenticating the patient, Flip pulls and reads out the balance details, including due dates and available offers from RevSpring, ensuring patients know exactly what they owe.
Once the billing information is provided, Flip sends a personalized payment link via SMS. This enables easy access to payment plans or options to make payments in full.
Providers benefit from reduced billing calls, increased self-service payments, and clearer insights through RevSpring analytics, leading to more efficient financial management.